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Shipping & Returns

Put simply, if you're not happy with the product in any way, I will refund you 100% of your costs as long as the product is returned to me in the condition it was recieved.
It's highly unlikely that this will happen as we here at Fudgeheaven love what we do and are very proud of our creations.
However, your happiness is the most important thing and we want to keep you sweet! :)


I am committed to providing a top quality product and an excellent service. If you have sent or received fuffle and are not entirely happy with either the product or the service, please contact us with your comments. We will try to respond to all queries and complaints within 24 hours.

By using this site, you agree to the following terms of use. We, Fudgeheaven (www.fudgeheaven.co.uk), reserve the right, at any time, to modify, alter or update these terms of use.

ORDER DETAILS
• All orders are accepted when your credit/charge/debit card is processed.
• Any email or other acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email.

• We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

• All orders are processed as soon as possible unless you have chosen a specific advance delivery date.

• We reserve the right to edit any message that contains offensive and/or inappropriate content. 

Refund Policy

• Where the product has not arrived in perfect condition, we will refund the cost of the goods and any delivery charge including, where deemed necessary, the cost of returning the goods to us OR we will replace the goods. Your statutory rights are not affected. 
Any items that do not arrive within an acceptable time limit, will be refunded or replaced at no cost to the customer

DELIVERY DETAILS
• Delivery may be made in one or more installments using a variety of carriers.
• We do not despatch on Saturdays or Sundays.
• We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery.
• Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. 
• Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
• In such cases we will not process any payment or will immediately refund any payment made, in full. 
• It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.

Postage and packing is for UK only.
If you are outside the UK,
please contact me for postal costs to your area

Postage costs 

 

Post and packing costs are automatically added as you make your purchases.
(You will be shown this on the purchase page.)

Order by mail:

Please make cheques payable to "Gary Davis"
and send to:
Fudgeheaven
5, Canalside Craft Centre
Metal & Ores Industrial Estate
Hanbury Road,
Stoke Prior
Bromsgrove
Worcestershire
B60 4JZ


Don't forget to add the delivery address.
Also, if I am sending on your behalf, 
add a message and which gift card you want.

Telephone Gary on 07774 884029 or 01527 832595

PRICING DETAILS
• In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.
• Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

Copyright
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Fudgeheaven. (www.fudgeheaven.co.uk) or its licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Fudgeheaven. (www.fudgeheaven.co.uk) or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

Disclaimers and Limitations on Fudgeheaven. (www.fudgeheaven.co.uk) Liability
Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, www.fudgeheaven.co.uk limited does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.

External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "links"). Fudgeheaven. (www.fudgeheaven.co.uk) is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

Privacy Policy

Fudgeheaven respects the privacy of visitors to our web site(www.fudgeheaven.co.uk) and is committed to protecting your privacy. You are important to us, and we will take special care to maintain your trust. This privacy policy governs our treatment of information we collect from you through our website. 

Contact and Demographic Information 
If you communicate with us by submitting an e-mail requiring you to give us contact information (like your name, and email address), we will not share this information with any other person or company. The newsletter service we operate is entirely optional and you can subscribe or unsubscribe quite easily. Your email address is stored but will never be sold or given to any outside sources. The information sent in our newsletter will only refer to products we are selling and will not contain adverts for other companies or services. 

IP Address, Cookies, and MIN numbers 
Fudgeheaven automatically tracks and collects your IP address when you visit our site. This information may be used to help diagnose problems with our website, to administer our website, or to gather broad demographic information. If you have enabled the use of cookies on your computer, we may write a cookie to your PC that includes only the fact that you are a visitor to our website. 

Links 
This website contains links to other sites. Fudgeheaven is not responsible for the privacy practices or the content of such websites. 

Security 
This website has security measures in place to protect the loss, misuse and alteration of the information under our control. Our security measures are consistent with generally accepted industry standards; however, it is not possible to guarantee that any security measures are unbreakable and Fudgeheaven makes no such guarantee.

Updates and Changes to Privacy Policy 
Fudgeheaven reserves the right, at any time, to add to, change, update or modify this policy. We will notify you of any such addition, change, update or modification by posting it on the website. Any such addition, change, update or modification will be effective immediately upon posting on the website. 

Contacting us 
If you have any questions about this privacy policy, the practices of the website, or your dealings with the website, please contact us through our contacts page.

These Terms and Conditions do not affect your statutory rights.

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